Warranty — Meubles KREOR

Meubles KREOR

Créateurs d'exception

Your warranty, made simple

The Primo International furniture you purchase at Meubles KREOR is protected against defects in materials and workmanship. The length of coverage depends on the product line — here are the details, no jargon.

Warranty length by product line

What the warranty covers

Coverage varies by product line. Find yours below. During the applicable period, Primo International repairs or replaces, at its discretion, any product with a defect in materials or workmanship; if the original model is no longer available, an equivalent product may be provided.

General warranty1 year limited

Applies to most of our sectionals and sofas, as well as any Primo product not covered by a specific line below.

Stearns and Foster collectionPremium warranty

Detailed coverage by component. Check the product page to confirm your item belongs to this collection.

ComponentCoverage period
Wood furniture1 year
Hardwood & plywood frameLimited lifetime warranty
Cushions2 yearsCushions naturally soften with use: this is normal wear, not a defect.
Sinuous springs & suspension system1 yearCovers spring breakage caused by metal fatigue.
Sleeper mechanisms3 years
Mattresses5 years
Recliner / motion mechanism5 years
Upholstery fabric1 year
Leather1 yearCovers seam slippage and cracking. The natural markings of leather (nicks, shade variations, wrinkles) are not defects.
Mattresses5 to 10 years

The length varies by model — see the product page. (Mattresses in the Stearns and Foster collection are warranted for 5 years.)

Sealy

Office chairs: 2 years  ·  Bean bags: 1 year.

Good to know: this warranty applies to the original purchaser, upon presentation of proof of purchase, for products bought from an authorized reseller such as Meubles KREOR. Valid in Canada and the United States.

The limits

What is not covered

As with any manufacturer's warranty, certain situations are excluded:

  • Normal wear and tear from everyday use.
  • Damage caused by misuse, abuse or improper maintenance.
  • Stains, shrinkage, stretching, wear, wrinkling, fading or pilling.
  • Natural variations in wood or materials, including dye lots that don't match.
  • Damage caused by accident, fire or any other unforeseen event.
  • Any alteration or modification of the product without prior approval.
  • Commercial use of the product, unless explicitly stated otherwise.

Making a claim

How it works — in 4 steps

Good news: you don't have to contact the manufacturer. Everything goes through us, your retailer. We handle the coordination with Primo for you.

1
Contact Meubles KREOREmail or call us as soon as you notice a defect.
2
Have your proof of purchase readyYour KREOR receipt or invoice — essential to validate the warranty.
3
Send photos and a descriptionClear photos of the defect and a short explanation help us process it faster.
4
We take care of the restIf the claim is valid, Meubles KREOR coordinates the repair, replacement or equivalent solution with Primo.

A question or a claim?

Our local team is here to help.

Email: contact@meubleskreor.com  ·  Phone: 819 272-3003

Web: meubleskreor.com  ·  Outaouais · Gatineau · Ottawa · across Quebec

Important: the final decision to approve, repair, replace or deny a claim rests solely with Primo International, the manufacturer. Meubles KREOR acts only as an intermediary to facilitate and speed up the process, and cannot be held responsible for the decision made by Primo.

Legal notice

Limitation of liability

Primo International and its affiliates cannot be held liable for any consequential or incidental damages arising from a defective product. Some states or provinces do not allow the exclusion of implied warranties or limitations on their duration, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have additional rights that vary by state or province. This document is a simplified summary for informational purposes, based on the official Primo International manufacturer's warranty. In case of any discrepancy, the official Primo International terms prevail.